FAQs
1. Are Our Thangkas Hand-Painted?
Yes. Every original thangka is completely hand-painted by experienced artists using traditional methods passed down through generations. We currently have two categories of Thangka collection:
Studio Originals: Hand painted thangka from our Shambala Thangka.
Artisan Works: Curated collection of hand painted thangka from various artists
2. What are Natural Stone Colors ?
They are pigments made by grinding naturally occurring minerals and semi-precious stones into a fine powder, then mixing them with a traditional binder to create paint. These pigments have been used for centuries in Tibetan thangka painting because of their exceptional durability, rich color, and symbolic significance.
3. Can Thangka be Framed?
Yes. Thangkas can be displayed with traditional silk brocade or custom framing. Both options help protect and present the artwork beautifully.
4. Do you provide Certificates of Authenticity?
Yes. Every original hand-painted thangka includes a Certificate of Authenticity confirming that it is an original artwork created by our artists.
5. Can i request consecration before shipping?
Yes. Upon request, we can arrange blessing or consecration ceremonies before shipment whenever available from Buddhist Monks and Masters.
6. Are your products ethically sourced?
Yes. We work directly with skilled artists and artisan families in Nepal, helping preserve traditional Himalayan craftsmanship while ensuring fair compensation.
7. How can I contact your customer support team?
You can reach our customer support team via email, WhatsApp, or the contact form on our website. We strive to respond to all inquiries within 24 business hours.
Info@shambalathangka.com
8. Do you offer custom commissions?
Yes. Our team will guide you throughout the commission process, from selecting the subject and size to providing progress updates until your artwork is completed.
9. Is international shipping Free?
Yes. We offer free international shipping on all orders. Your artwork will be carefully packed and shipped with a trusted international courier, and you'll receive a tracking number once your order has been dispatched.
Please note that import duties, taxes, or customs fees imposed by your country are the responsibility of the buyer.
10. Can I place a bulk or wholesale order?
Yes. We welcome wholesale and bulk orders for galleries, temples, retailers, and interior designers. Please contact us to discuss pricing and availability.
11. Can I return or cancel my order?
Yes. If you wish to cancel your order, please contact us as soon as possible. Orders can typically be canceled if they have not yet been shipped.
If you're not completely satisfied with your purchase, you may request a return in accordance with our Return Policy. To initiate a return, please contact our customer support team within the eligible return period. Items must be returned in their original condition and packaging.
Please note that custom-made or commissioned artworks are generally non-refundable and cannot be canceled once production has begun, unless they arrive damaged or there is an error with your order.
For full details, please refer to our Return & Refund Policy or contact our customer support team for assistance.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.